Connect and recognise
Building trust, understanding motivation and recognising what matters to each patient.
Work with meFlagship training · CREATE TCO
From first enquiry to confident treatment decisions.
Hands-on Treatment Coordinator training for dental practices that want patient-centred consultations, confident follow-up and a consistent journey from initial interest to informed treatment decisions.
Discuss your practiceThe approach
A modern Treatment Coordinator needs more than a script.
The strongest Treatment Coordinators know how to build rapport, listen carefully, explain value clearly and support a patient without pressure. They also understand the practice, the clinician and the commercial importance of consistent follow-up.
CREATE TCO brings those responsibilities together in a practical framework: Connect, Recognise, Explore, Align, Transition and Engage. It follows the real patient journey and gives coordinators a structure they can adapt naturally rather than words they have to recite.
This is practical training built around real patient conversations, hands-on exercises and situations Treatment Coordinators face inside a busy dental practice. It can support someone new to the role or develop an experienced coordinator who needs greater confidence, consistency and clarity around their impact.
For practice owners, investing in the TCO role creates more than a confident individual. It helps build a clearer enquiry pathway, stronger handovers, more consistent follow-up and a patient experience the whole team understands.
CREATE TCO · One-day course
TCO Foundations.
A confident start for dental nurses stepping into the role and new Treatment Coordinators.
Build the skills behind a better patient conversation.
A practical day covering rapport, understanding patient priorities, explaining next steps, handovers and purposeful follow-up. Explore how the TCO role fits into your practice and leave with a clearer approach to supporting informed treatment decisions.
Next course: CREATE TCO Foundations
Tuesday 24 November · 9.30am–4.30pm
Maldron Hotel Brighton City Centre, 31 Cannon Place, BN1 2FB
£395 per person · Early bird £345 when booked by 31 October
Lunch and refreshments included · Small group, maximum 10 places
Book your place for £345Your trainer
Victoria Clark
Victoria brings experience across dental practice management, marketing and the implementation of the TCO role. Her training connects the patient conversation with the systems, handovers and follow-up that support it.
Tuesday 24 November · Brighton
Your next step starts here.
Book your place on CREATE TCO Foundations. Complete the form and Victoria will send your invoice within 24 hours.
CREATE TCO · November 2026
Book your place – TCO Foundations, Tuesday 24 November
9.30am–4.30pm · Maldron Hotel Brighton City Centre, 31 Cannon Place, BN1 2FB. Lunch and refreshments included. Small group, maximum 10 places.
£345 per person when booked by 31 October 2026. Standard price £395. Submit your booking below and Victoria will send your invoice within 24 hours. No payment is taken on this form.
What support can include
Practical support for the priorities inside your practice.
From patient enquiries to team confidence, we focus on the changes that will make the greatest difference to your practice.
Prefer to train your whole team?
Bring CREATE TCO into your practice, with training built around your team, your patients and the way you work.
Good to know
Available as a half day or full day, for teams of up to 12.
Every in-practice day includes a discovery call beforehand, so the training is built around your team and your patients.
Investment from £1,095, tailored to your team size and needs.
Talk to me about in-practice trainingExplore and align
Asking useful questions, explaining options clearly and connecting treatment to the patient’s priorities.
Transition
Creating a smooth handover between coordinator, clinician and front-of-house team.
Engage and follow up
Confident, ethical follow-up with clear next steps, ownership and simple measures of progress.
The difference it can make
Clearer communication. Stronger foundations for growth.
- More structured and patient-centred consultations
- Confident conversations about value and next steps
- Clearer handovers between team members
- Consistent, purposeful follow-up
- A clearer understanding of how the TCO supports patient experience and practice growth
Is this right for your practice?
For new or experienced Treatment Coordinators, reception team members moving into the role and practices introducing a more consistent TCO pathway. Available as dedicated in-practice training, with TCO Foundations taking place on Tuesday 24 November 2026 in Brighton.
Talk through your optionsFrequently asked questions
Useful details before we begin.
What is a dental Treatment Coordinator?+
A Treatment Coordinator supports patients through the non-clinical parts of the treatment journey. This can include initial enquiries, conversations about goals and options, consultation support, treatment plans, finance information and follow-up.
Is CREATE TCO suitable for someone new to the role?+
Yes. The training provides a clear structure for someone beginning the role while also giving experienced coordinators practical ways to improve consultations, handovers and follow-up.
Does the training teach sales scripts?+
No. CREATE TCO focuses on ethical, patient-centred communication. Coordinators learn how to listen, ask better questions, explain value clearly and support informed decisions without pressure.
Can the training be tailored to our practice and treatments?+
Yes. Examples, exercises and priorities can be adapted around your patient journey, clinicians, systems and treatment mix so the training feels relevant to the role your coordinator actually performs.
Ready when you are
Join the next CREATE TCO course.
TCO Foundations takes place on Tuesday 24 November in Brighton. Book your place for £345 by 31 October. Lunch and refreshments included.
Book your place for £345Based in Brighton · Supporting dental practices across the UK
Free TCO guides
A stronger start, whichever side of the practice you’re on.
Building a TCO service or taking your first steps into the role? Choose the free guide that’s right for you.
For dental practice owners
Helping Patients Say Yes
Explore how a TCO can support your patient journey, get more from the role and identify where training could help.
For dental nurses and new or aspiring TCOs
The Confident TCO: Your First 90 Days
A guide to stepping into the Treatment Coordinator role and building confidence in your first 90 days.
TCO Mastery, for experienced TCOs, is coming next. Contact Victoria to register your interest.